At Addison Court we aim to provide the best possible service but occasionally things can go wrong. We can make mistakes and circumstances beyond our control might affect our service.
To help us put things right we have a complaints process that lets you tell us where our service falls short and what we can do to make things right.
If you have a complaint, please raise it with the Office staff either by coming into the office, or in writing.
You can also submit your complaint:
- by email to office@addisoncourt.co.uk,
- by telephone on 01483 958422, in office hours.
Our complaints policy is accessible by following this link.
| Complaints Performance Report | Board Response |
| 2025 Annual Report | Response to 2025 Report |
| 2024 Annual Report | Response to 2024 Report |
Our self assessment is available here.